Breakage Policy

 

At Gong Bong, we understand that glass and plastic bongs are delicate items that require careful handling. Our Breakage Policy is designed to provide clarity on how we address issues related to breakage, ensuring that our customers are informed and supported in the event of damage to their products.

Glass bongs, while aesthetically pleasing and functional, are susceptible to breakage due to their fragile nature. It is important to note that breakage can occur during shipping, handling, or regular use. Therefore, we have established the following guidelines to address breakage incidents:

1. Inspection Upon Receipt: Customers are encouraged to inspect their bongs immediately upon receipt. If any damage is observed, it is crucial to document the condition of the item with photographs and contact us within 48 hours of delivery. This prompt action allows us to evaluate the situation and provide appropriate support.

2. Reporting Breakage: In the event of breakage, customers should reach out to our customer service team at gongbongshop@gmail.com. Please include your order number, a description of the damage, and any photographic evidence. This information will assist us in processing your claim efficiently.

3. Return of Damaged Items: If a return is necessary, customers will be provided with instructions on how to return the damaged item. It is essential that the item is returned in its original packaging, if possible, to prevent further damage during transit.

4. Replacement or Refund: Upon receiving and inspecting the returned item, we will determine whether a replacement or refund is appropriate. If the breakage is deemed to be a result of manufacturing defects, we will cover the cost of the return shipping. However, if the breakage is due to mishandling or user error, the customer may be responsible for return shipping costs.

5. Limitations: This policy applies only to items purchased directly from Gong Bong. Items purchased from third-party sellers or through unauthorized channels are not covered under this Breakage Policy. Additionally, this policy does not cover normal wear and tear or damage resulting from misuse.

6. Customer Responsibility: Customers are responsible for the proper care and handling of their bongs. It is advisable to follow all usage instructions provided with the product to minimize the risk of breakage. Proper storage and handling practices can significantly extend the lifespan of glass and plastic bongs.

By adhering to this Breakage Policy, we aim to provide our customers with a clear understanding of the procedures in place for addressing breakage issues. Our commitment is to ensure customer satisfaction while maintaining the integrity of our products.